If your order arrives faulty or damaged in any way, please just send us an email with a picture of the issue to support@thecricketcuriosityshop.com and we will be happy to send out a free replacement for you. There is no need to return the faulty item to us. Similarly, if we have sent you the wrong item by mistake, it happens sometimes, we’re only human, just drop us an email we will arrange to have the correct item sent out. If we require the original item returning to us, we will let you know the future actions.
Cancellation policy
100% refund on cancellation. Cancellation is only possible BEFORE the product is shipped. Refund on cancellation will be initiated in 3-7 business days.
Unfortunately we cannot provide refunds or exchanges on orders unless they are damaged or faulty, as all of our products are printed and made to order.
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